FAQ Page Content

Frequently Asked Questions

General

Q: What is Elov8?
A: Elov8 is an art and design studio offering custom printed apparel, typography posters, and pop art prints inspired by Somerset. We focus on vibrant and socially conscious designs.

Q: How can I contact Elov8?
A: You can reach us via email at elov8yourlife@gmail.com or through our contact form on the website.

Q: Where is Elov8 located?
A: We are based in Somerset, UK.

Products

Q: What types of products do you offer?
A: We offer a range of products including custom printed apparel, typography posters, and pop art prints.

Q: Can I request a custom design?
A: Yes, we offer custom design services. Please contact us with your requirements, and we’ll be happy to assist you. Recent projects include designing a CD cover, film society cover and festival-goers t-shirts.

Q: What materials do you use for your apparel?
A: Our apparel is made from high-quality, sustainable materials to ensure comfort and durability.

Ordering

Q: How do I place an order?
A: You can place an order directly through our website. Simply select the product you want, customize it if needed, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email.

Shipping

Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location.

Q: How long does shipping take?
A: Shipping times vary depending on your location. Typically, UK orders take 3-5 business days, while international orders may take 7-14 business days.

Returns Policy

At Elov8, we strive to ensure that you are completely satisfied with your purchase. However, due to the nature of custom printed products, we have specific guidelines for returns and exchanges.

Custom Printed Products

Q: Can I return custom printed products?
A: Custom printed products are made specifically for you, and as such, we cannot accept returns or exchanges unless the product is defective or there was an error in the printing process.

Defective or Incorrect Items

Q: What should I do if I receive a defective or incorrect item?
A: If you receive a defective or incorrect item, please contact us within 14 days of receiving your order. Provide your order details, a description of the issue, and photos of the defect or error. We will review your request and, if approved, arrange for a replacement or refund.

Order Cancellations

Q: Can I cancel my order?
A: Once an order for a custom printed product has been placed, it goes into production immediately. Therefore, we cannot accept cancellations or changes to the order after it has been placed.

Non-Custom Products

Q: Can I return non-custom products?
A: Yes, non-custom products can be returned within 30 days of purchase, provided they are in their original condition. Please contact us to initiate a return.

How to Initiate a Return

Q: How do I initiate a return for a defective or incorrect item?
A: To initiate a return, please contact our customer support team at elov8yourlife@gmail.com with your order details and a description of the issue. We will guide you through the return process.

Refunds

Q: When will I receive my refund?
A: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.

Contact

Have a question or need assistance? Feel free to reach out to us and we'll get back to you as soon as possible.

Phone

+44 7902 924 948

Email

elov8yourlife@gmail.com

...could [we] order some more of those mugs from you? We get so many compliments about them and people asking where we got them made.

Rachel F.

Thank you, the package arrived and the T-shirts looks great. 😁. I took the liberty to try one on, they will fit well and feels really comfortable and cool.

100% quality. I am happy with them.😁

Claudette C.

★★★★★

★★★★★